1. Who runs this site
The getdocs.md website and the services it presents belong to S.R.L. "RIGHT CONSULT COMPANY", IDNO 1022600002005, with its registered office at Office 57, 259/6 Grenoble Street, Botanica, Chișinău, MD-2072, Republic of Moldova. Phone: +373 67 777 795 (also Telegram, Viber, WhatsApp). E-mail: contact@getdocs.md; for data protection: dpo@getdocs.md. The other ways to reach us are on the contact page.
2. About these terms
These terms apply to your use of the getdocs.md website and to the services provided by S.R.L. "RIGHT CONSULT COMPANY". By using the site or ordering a service, you accept these terms.
3. Services and price
Prices on the site are indicative. The final price and timeframe are set after the free consultation and confirmed before work starts. State fees are not included in the price.
4. Order and contract
Once we have agreed which services you need, we send you the final offer: the services, the price and the timeframe. The contract is concluded when both parties sign it, on paper or with an electronic signature. Work starts once the contract is signed and paid.
5. Payment
Our fee is paid in full, in advance, once the contract is signed, by the methods set out in the contract, in lei (MDL) or euros (EUR). State fees, translations and notary services are paid separately and are not refundable once paid. If you cancel the service, we refund the part of the fee that corresponds to the work not yet performed on the date you cancel.
6. Right to withdraw from contracts concluded at a distance
If you are a consumer and we conclude the contract at a distance, without meeting in person before it is concluded (for example, you sign it with an electronic signature), you may withdraw from it within 14 days of its conclusion without giving any reason. Tell us with a clear statement through any of the contact details above. We refund the amounts received within 14 days of the day you told us, using the same payment method.
- if you ask us to start work before the 14 days have passed and then withdraw, you pay the part of the fee that corresponds to the work done up to the day you told us;
- the right to withdraw is lost once the service has been fully performed, if work started with your prior express consent and you confirmed that you know you lose this right as a result;
- state fees and third-party costs (translations, notary services) already paid on your behalf at your request are not refunded;
- contracts signed at our office do not carry this right; the refund rule in the “Payment” section applies to them.
7. The Concierge subscription
- is paid monthly in advance, according to the chosen plan;
- includes the number of tasks set by the plan; additional tasks are charged separately;
- can be cancelled at any time with 14 days' notice; the cancellation takes effect at the end of the paid month;
- renews automatically every month; we notify you 7 days before each renewal.
8. Your obligations
To give us correct and complete information and documents, and to tell us if your situation changes.
9. Liability
We prepare your file with care and represent you within the limits of the power of attorney, but the final decision belongs to the public institution. The free guides are for information only and are not legal advice.
10. Complaints and disputes
We receive complaints by phone on +373 67 777 795 or through the form on the contact page. Disputes are resolved amicably and, failing agreement, under the law of the Republic of Moldova. For business clients, disputes are heard by the competent court in Chișinău; consumers may go to the court that has jurisdiction under the law.