# Privacy policy

> This policy explains how we process your personal data in accordance with Law no. 195/2024 on the protection of personal data.

Web page: https://getdocs.md/en/privacy  
Last updated: 14.11.2026

## 1. The controller and contact details

The data controller is S.R.L. "RIGHT CONSULT COMPANY", IDNO 1022600002005, with its registered office at Office 57, 259/6 Grenoble Street, Botanica, Chișinău, MD-2072, Republic of Moldova. Our office: 51/A Alexandru cel Bun Street, Chișinău, MD-2012, Republic of Moldova. Phone: +373 67 777 795.

We have not designated a data protection officer. Under art. 37 of Law no. 195/2024, designation is mandatory for public authorities and institutions and for controllers whose core activities consist of regular and systematic monitoring of individuals on a large scale, or of large-scale processing of special categories of data or of data relating to criminal convictions and offences. This is not our case: we do not monitor individuals, and we handle clients’ documents one file at a time, only for the service ordered. For questions about your data and requests to exercise your rights, we have a dedicated address: dpo@getdocs.md.

## 2. What data we process

- identification and contact data: name, phone, e-mail;
- data in the documents you send us for the service: for example, civil-status records or criminal-record data and, where the procedure requires it, special categories of data;
- billing and payment data;
- technical data: IP address, device type, cookies (see the Cookie policy).

## 3. Why and on what basis

| Purpose | Legal basis |
| --- | --- |
| Providing the services you order | Performance of the contract (art. 6(1)(b)) |
| Processing criminal-record data and, where the procedure requires it, special categories of data (for example, health data) in the documents needed for the service | Special categories of data: your explicit consent, which we ask for separately, in writing, before work starts (art. 9(2)(a)); you can withdraw it at any time, but without this data the procedure may become impossible. Criminal-record data: performance of the contract, only to the extent that the law allows you or your representative under a power of attorney to obtain it (arts. 6(1)(b) and 10). |
| Replying to requests and consultation | Steps taken at your request before concluding a contract (art. 6(1)(b)) |
| Accounting and tax records | Legal obligation (art. 6(1)(c)) |
| Visit statistics | Your consent, which you can withdraw at any time (art. 6(1)(a)) |
| Protecting the forms against spam and abuse (Cloudflare Turnstile) | Our legitimate interest in keeping the site secure (art. 6(1)(f)) |

## 4. Who we share data with

- public institutions, only for the procedure you asked us to carry out;
- notaries, authorised translators and couriers involved in the service;
- our IT providers, Cloudflare (website hosting, protecting the forms against spam and passing on requests) and Zoho (the team’s work tools, including the internal chat), which process the data in the European Union and with which we have data-processing agreements;
- Google Ireland Limited, for Google Analytics (only if you accept analytics cookies, see the Cookie policy), under a data-processing agreement.

All these providers are established in the European Union or process the data in the EU. Transferring data to states of the European Economic Area does not require any special authorisation (art. 44(2) of Law no. 195/2024). Where a provider in turn uses companies outside the EU (for example, other Google group companies), they work under the safeguards required by EU law, such as standard contractual clauses.

For services involving Ukraine, we pass to our partner lawyers in Ukraine only the data and documents that the procedure in question requires. This is a cross-border transfer of data: we make it only after informing you, with your consent and with the safeguards required by Law no. 195/2024.

## 5. Where we store requests

Requests sent through the site’s forms (your name, contact details and message) pass through Cloudflare, which hosts the site, without being saved there, and go straight to our team’s internal chat (Zoho) so that we can reply quickly. We do not keep them in a separate database. Both providers process the data only on our behalf, in the European Union, under a data-processing agreement.

## 6. How long we keep data

We keep requests sent through the site’s forms in the team’s internal chat (Zoho) for 24 months from receipt, after which they are deleted automatically. Your IP address is used only at the moment you submit, to limit abuse, and is not kept.

We keep data related to a service for as long as we provide it, then for the period the law sets for accounting documents. We delete copies of your documents 90 days after the service is completed, unless the law requires otherwise.

## 7. Your rights

You have the right to information, access, rectification, erasure, restriction of processing, data portability, objection, and to withdraw consent at any time. To exercise them, write to us at dpo@getdocs.md.

You can lodge a complaint with the supervisory authority, the National Centre for Personal Data Protection (datepersonale.md).

## 8. Data security

Only the staff working on your file can access your documents. We use encrypted connections and secure storage.

The site’s forms are protected by Cloudflare Turnstile, a strictly necessary security measure against spam and abuse that is loaded only on pages that contain a form. To do this, Turnstile checks technical data such as your IP address and browser details to tell a person from an automated program. It sets no cookies and does not use the data for advertising or tracking. Cloudflare’s Turnstile Privacy Addendum applies.

- [Turnstile Privacy Addendum (Cloudflare)](https://www.cloudflare.com/turnstile-privacy-policy/)

## Useful links

- [Terms and conditions](https://getdocs.md/en/terms)
- [Cookie policy](https://getdocs.md/en/cookies)

## Contact

- Phone: +373 67 777 795 (Telegram, Viber, WhatsApp)
- Our office in Chișinău: 51/A Alexandru cel Bun Street, Chișinău, MD-2012, Republic of Moldova
- Opening hours: Mon–Fri, 9:00–18:00
- [Contact](https://getdocs.md/en/contact)